FAQ

Quick answer The Merger LRF has a 3-year warranty, 1-year coverage for rechargeable batteries, and 3 years for the internal battery. If no receipt is available, the warranty starts 6 months after the manufacturing date. The warranty conditions for the Merger LRF are as follows: Device warranty: The Merger LRF is covered for three years from the date of purchase. Rechargeable battery warranty: Warranty for rechargeable batteries (supplied with the device or purchased separately) is one year . The internal battery in the Merger LRF has a three-year warranty . Without a purchase receipt or warranty card: If no purchase receipt or warranty card is available, the warranty period begins six months after the manufacturing date . For more details, visit the Warranty and Service Page .

Calibration levels the background temperature of the microbolometer and eliminates image flaws. The longer the device operates nonstop, the less frequently calibration is required. There are defective pixels on the screen of my thermal imaging device (binoculars). You may try repairing the pixels using the respective menu item. Refer to the user manual for details. My Merger LRF is not measuring distance correctly. Accuracy depends on reflection ratio of the target surface, angle of the emitting beam, and environmental conditions. Measuring a small sized target is more difficult. Accuracy can also be affected by weather conditions.

Quick answer Distance measurement accuracy depends on target reflectivity, environmental conditions, and target size. Stabilize the device when measuring small targets over 400 meters. The accuracy of distance measurement depends on several factors. Consider the following points: Target surface reflection: Measurement accuracy and maximum range depend on the reflectivity of the target surface. Reflectivity is influenced by surface texture, color, size, and shape. Bright or shiny surfaces reflect better than dark or matte surfaces. Environmental conditions: Light conditions, fog, haze, rain, or snow can affect measurement accuracy. Ranging performance may degrade in bright sunlight or when pointing the device toward the sun. Target size and distance: Measuring the range to a small-sized target is more challenging than to a large one, especially at distances greater than 400 meters . Stabilization for long-distance measurement: For small targets at long distances, stabilize the device by resting your elbow on a solid surface to counter hand tremors and ensure the beam accurately hits the target.

Proceed to the menu and select the menu item “Color modes”. Refer to the user manual for details.

Yes, you can connect your Merger binoculars to a computer using the supplied USB cable. Steps to transfer files: Connect the binoculars to your laptop using the USB cable. When prompted on the binoculars’ screen, select “Use as memory card.” Access the video files from your laptop’s file explorer. For more details, refer to the Merger LRF Manual .

You don’t need to register your device to activate the warranty. When you purchase a Pulsar device from an official distributor or authorized dealer, you receive a warranty card along with it. The warranty period begins from the date of the first purchase of the device. Please also retain your payment receipt as proof of purchase. For service-related inquiries: Please contact the authorized distributor in your country . If you are located in the United States , reach out to our U.S. distributor, Sellmark .

Follow these steps to update your Merger firmware: Step-by-step instructions: Download the Stream Vision app: Get the app for free from Google Play or the App Store . Connect your Merger to your smartphone or tablet: Ensure a stable connection between your Merger and mobile device. Launch the Stream Vision app: Go to the “My Devices” section. Select your Merger device and press “Check Updates.” Download and unstall the epdate: If your Merger is connected to your phone, enable Mobile Data Transfer (GPRS/3G/4G/5G) to download the update. If your Merger is listed in “My Devices” but not connected, you can use WiFi to download the update. Complete the update process: Wait for the update to download and install. The device will automatically reboot once the installation is complete. Additional help: For detailed guidance, watch the video instructions .

Yes, the Merger LRF is equipped with a 1/4″ tripod mount , making it compatible with most standard tripods. How to install on a tripod: Follow the detailed instructions for installing the Merger on a tripod by referring to the Merger LRF Installation Guide .

es, the Merger LRF XP50 is equipped with a 1/4″ tripod mount for stable usage with a tripod. Instructions for Installation: Follow the detailed steps for installing the Merger on a tripod by visiting the Merger LRF XP35 Manual .

The external battery falls out of the Merger LRF binoculars. Please make sure the battery is installed correctly as recommended: Before installing the battery, make sure that there is an undamaged rubber insulating ring on the battery. The ring is designed to protect your device from moisture getting inside. Damage to the device due to a missing ring is not covered by the warranty. Install the battery into the battery compartment that a pictogram in the form of a “dot” on the battery on the left. You will hear a click when the battery is placed correctly.

The Merger LRF is powered with two rechargeable batteries: one built-in with a capacity of 4 Ah, the other replaceable with a capacity of 3.2 Ah. A single charge guarantees up to 8 hours of battery life. The external battery falls out of the Merger LRF XP50. Before installing the battery, make sure there is an undamaged rubber insulating ring on the battery. Install the battery so a dot pictogram is on the left. You will hear a click when correctly placed.

The Merger LRF is powered by two rechargeable batteries: Built-in battery with a capacity of 4 Ah . Replaceable battery with a capacity of 3.2 Ah .

The housing of the Merger LRF is constructed from high-quality reinforced magnesium alloy , ensuring durability and a lightweight design.

Quick answer Hold the ON button for 15 seconds to reset. If it doesn’t turn on, charge the battery or connect a power bank. If your Merger LRF binoculars won’t turn on, try the following steps: Perform a reset: Press and hold the ON button for 15 seconds . This should restart the device. Check the battery: If the device still doesn’t turn on, the internal battery may be empty. Charge the internal battery or connect an external power source, such as a fully charged power bank. Contact support if needed: If the issue persists, reach out to our support team at support@pulsar-vision.com .

There are no thermal imagers able to look through glass because glass does not let infrared radiation within 8-14 um pass.

All Merger LRF binoculars are now compatible with the Stream Vision Ballistics app and, therefore, now come with ballistics data. If your device does not support Stream Vision Ballistics, make sure you have the latest firmware update .

The Merger LRF XP35 stands out as the most compact and lightweight model in the Merger line. It features an exceptionally wide field of view (17.8 °) , allowing you to scan vast areas with ease, maintain terrain awareness, and reduce eye fatigue, even during prolonged use. It is equipped with our European-made Lynred sensor boasting sNETD <18 mK , which ensures highly detailed imaging even in challenging weather conditions like rain, fog, or cold.

Quick answer Distance measurement accuracy depends on target reflectivity, environmental conditions, and target size. Stabilize the device when measuring small targets over 400 meters. The accuracy of distance measurement depends on several factors. Consider the following points: Target surface reflection: Measurement accuracy and maximum range depend on the reflectivity of the target surface. Reflectivity is influenced by surface texture, color, size, and shape. Bright or shiny surfaces reflect better than dark or matte surfaces. Environmental conditions: Light conditions, fog, haze, rain, or snow can affect measurement accuracy. Ranging performance may degrade in bright sunlight or when pointing the device toward the sun. Target size and distance: Measuring the range to a small-sized target is more challenging than to a large one, especially at distances greater than 400 meters . Stabilization for long-distance measurement: For small targets at long distances, stabilize the device by resting your elbow on a solid surface to counter hand tremors and ensure the beam accurately hits the target.

Accolade 2 LRF Pro features a ground-breaking temperature sensitivity (NETD lower than 25 mK) enabling detection of the smallest temperature differences.

No, the Accolade 2 LRF is not designed to be used as goggles or with a head mount.

Stream Vision & Stream Vision 2 Compatibility Compatible with Stream Vision 2 Mobile App Compatible only with Stream Vision Digital night vision monoculars Forward FN 455S Forward F455 Thermal Imaging Binoculars Accolade / Accolade LRF Accolade 2 LRF Accolade 2 LRF XP50 Pro Digital night vision riflescopes Digisight Ultra N450 / N455 Digisight Ultra N450 LRF / N455 LRF Digex N450 / N455 Digex С50 Thermal imaging monoculars Axion XM Axion XQ Helion XP / XQ Helion 2 XP Lexion Proton XQ30 Digital night vision riflescopes Digisight Ultra N450 / N455 Digisight Ultra N450 LRF / N455 LRF Digex N450 / N455 Digex С50 Thermal imaging front-mounted attachments Proton FXQ30 Thermal imaging monoculars Telos Telos LRF Krypton 2 XG / XQ Krypton XG50 Helion 2 XP50 Pro Helion 2 XQ Axion 2 XG / XQ / XQ Pro Axion 2 LRF XG / XQ / XQ Pro Axion XM30F Thermal imaging riflescopes Trail LRF Thermal imaging binoculars Merger LRF Thermal imaging front-mounted attachments Krypton 2 FXG / FXQ Krypton FXG50 Thermal imaging riflescopes Thermion XQ / XM / XG / XP Thermion 2 XP /

Three years from date of purchase. One year for rechargeable batteries. Three years for the internal battery. Without receipt, warranty starts from manufacturing date plus six months. The Merger DUO NXP doesn’t turn on. Press and hold down the ON button for 15 seconds. If this does not help, the battery may be empty – charge or connect a power bank.

Is it a defect? Quick answer Blurry images with digital zoom are normal due to reduced resolution from image cropping. It’s not a defect. This is not a defect. When you use digital zoom, the image is cropped, which reduces the resolution. As a result, the image may appear less clear compared to the base optical magnification. This is a normal characteristic of digital zoom across all devices.

You are using the manual calibration mode without closing the lens cover. Please make sure the lens cover is closed during calibration or switch to the automatic calibration mode if you do not want to close the cover.

Quick answer The User Mode function saves brightness and contrast settings in the device’s memory, ensuring optimal image quality for future use without additional adjustments. The User Mode function saves selected brightness and contrast settings in the device’s memory providing optimal image quality for the next use of the thermal imager immediately, with no additional adjustments needed. The function is enabled in the main menu of Pulsar thermal imaging devices and remains active until the user disables it. While the function is active, the thermal imaging device will save the latest brightness and contrast settings specific to each observation mode. They are stored in the memory even if you temporarily disable the User Mode. Reactivating it will return the saved brightness and contrast settings.

If the menu button isn’t responding, try the following steps: Remove and reinsert the external battery. Turn the device off and back on. Press the menu button again to check if it responds.

The Merger Duo NXP is equipped with a 1/4″ tripod mount. Please follow the instructions for installing Merger on a tripod here .

The Merger Duo is powered by two rechargeable batteries: Built-in battery : 4 Ah capacity Replaceable battery : 3.2 Ah capacity A single charge provides up to 7 hours of battery life , ensuring long-lasting performance in the field.

Quick answer Calibration adjusts the microbolometer’s background temperature and removes visual flaws. Image calibration is essential to level the background temperature of the microbolometer and eliminate visual flaws, such as vertical stripes or ghost images of previously viewed objects. The frequency of calibration depends on how long the thermal imager has been operating continuously. The longer the device runs nonstop, the less frequently calibration is required.

Powered with two rechargeable batteries: one built-in with 4 Ah capacity, the other replaceable with 3.2 Ah. Up to 7.5 hours battery life on a single charge.

Quick answer Dead pixel repair is only supported in the thermal channel, not the digital channel. Unfortunately, no. Dead pixel repair is only available for the thermal channel and isn’t supported for the digital channel.

The digital channel is designed exclusively for daytime use. For low light conditions or complete darkness, switch to the thermal channel for optimal performance.

Quick answer To activate PiP Mode on your Merger Duo, go to the main menu, select ‘PiP mode,’ and toggle it on. Learn more here . To activate the Picture-in-Picture (PiP) mode on your Merger Duo, follow these steps: Access the main menu : Press and hold the Menu button to enter the main menu. Navigate to ‘PiP mode’ : Use the navigation buttons to scroll to the ‘PiP mode’ option. Enable PiP mode : Press the Menu button again to toggle the PiP mode on. Once activated, the PiP mode will display a small window showing a magnified image at the top of the screen, enhancing your viewing experience. For more detailed instructions, please refer to the Merger Duo user manual .

Quick answer Go to the menu, select “Color Modes,” and choose your preferred option. You can switch between color modes in both thermal imaging and multispectral PiP modes. To do this: Access the menu . Select the “Color modes” menu item. Choose your preferred color mode. For detailed instructions, refer to the user manual.

Quick answer Warranty registration is not required. Keep your payment receipt and warranty card. US customers can register here or contact Sellmark for assistance. Device registration is not required to activate your warranty. When purchasing from an authorized Pulsar distributor or dealer, you will receive a warranty card with your device. The warranty starts from the date of purchase. Be sure to keep your payment receipt as proof of purchase. For service-related questions, contact the distributor in your country via the Pulsar distributor directory . If you are in the United States, you can register your product using this link or reach out to our US distributor, Sellmark via email: customerservice@sellmark.

No, the Merger DUO NXP does not have an integrated laser rangefinder, but you may use the stadiametric rangefinder.

Quick answer The Merger Duo NXP50 combines thermal and digital night vision with multiple viewing modes. The Merger LRF is purely a thermal imaging device. The Merger Duo NXP50 are innovative multispectral binoculars that combine thermal imaging and digital night vision in a single device, offering: Thermal sensor : 640×480 resolution @ 17 µm Digital night vision sensor : Full-HD 1920×1200 resolution for extra low-light conditions Viewing modes : Thermal, digital, and combined Battery life : Up to 7 hours IR illuminator wavelength : 940 nm In contrast, the Merger LRF line is a purely thermal imaging device, designed for thermal imaging functionality only. To learn more about the Merger Duo NXP50, click here .

The housing of the Merger Duo NXP is crafted from high-quality, reinforced magnesium alloy , ensuring durability and a lightweight design.

Quick answer Hold the ON button for 15 seconds. If it doesn’t work, charge the battery or connect an external power source. For help, email support@pulsar-vision.com . If your Merger Duo NXP doesn’t turn on, follow these steps: Press and hold the ON button for 15 seconds to force the device to turn on. If it still doesn’t power up, check if the battery is empty . Charge the internal battery or connect a charged external power source, such as a power bank. If the issue persists, contact us at support@pulsar-vision.com for further assistance.

Yes, the binocular can be powered by an external power bank via USB.

Yes. The device supports the Duo multispectral mode, in which one channel is in the main window and the other in a Picture-in-Picture window.

Yes, multispectral binoculars are designed to operate at low temperatures down to -25 degrees C.

Yes, the binoculars support photo and video recording, including audio recording.

Operating time is 6-8 hours on average depending on the model. Sleep mode can save up to 30% of battery power.

Yes, the devices feature IP67 protection, ensuring resistance to dust, rain, and short-term water immersion.

Yes, the device has a built-in laser rangefinder measuring distances up to 1,500 meters.

The digital channel supports daytime, twilight and nighttime operation using a focusable infrared IR illuminator in night mode.

Multispectral binoculars allow users to detect targets more quickly using thermal channel, identify objects more accurately using digital channel, and utilize Picture-in-Picture modes combining both channels.

The device is equipped with a digital sensor with a resolution of 3840×2160 pixels.

Depending on the model: DXR50 uses 640×480 @ 12 um; DXT50 uses 1280×1024 @ 12 um.

The digital channel can be used in color day, color twilight and black-and-white night modes.

Helion is designed for thermal imaging but doesn’t include a temperature measurement function. If you need precise temperature readings, you might want to look into specialized thermal cameras.

Helion series can be used with both hands, but the hand strap cannot be placed on the left side.

No, the Helion is a handheld device and cannot be used as a riflescope.

Helion monoculars are equipped with ULIS thermal sensors from France , known for their high performance and reliability.

Quick answer Download the Stream Vision app, connect your AXION, check for updates, and download using mobile data or WiFi. The device will reboot once the update is installed. Follow these steps to update your Axion firmware: Step-by-step instructions: Download the Stream Vision app: Get the app for free from Google Play or the App Store . Connect tour Axion device to your smartphone or tablet: Ensure a stable connection between your Axion and mobile device. Launch the Stream Vision app: Go to the “My devices” section. Select your Axion device and press “Check updates.” Download and install the update: If your Axion is connected to your phone, enable Mobile data transfer (GPRS/3G/4G/5G) to download the update. If your Axion is listed in “My Devices” but not connected, you can use WiFi to download the update. Complete the Update Process: Wait for the update to download and install. The device will automatically reboot once the installation is complete. Additional Help: For detailed guidance, watch the video instructions .

Quick answer Distance accuracy depends on target reflectivity, environmental conditions, and stabilization. Use a tripod or stable support for targets over 400 meters. The accuracy of distance measurement depends on several factors: 1. Target reflectivity: Measurement accuracy and maximum range depend on the reflection ratio of the target. Shiny or brightly colored surfaces reflect better than dark or matte surfaces . Target size and shape also affect reflectivity. 2. Environmental conditions: Accuracy can be impacted by fog, haze, rain, snow, and lighting conditions . Performance may decrease in bright sunlight or when measuring distance towards the sun . 3. Target size and distance: Small targets are harder to measure than larger ones. For targets over 400 meters , use a tripod or stabilize by resting your elbow on a solid surface to reduce hand tremors and improve accuracy.

Quick answer The Axion XQ30 Pro offers a better sensor (NETD < 25 mK), a larger field of view (13.3° x 10°), and improved image quality , making it a superior choice over the Axion XM30F . The Axion XQ30 Pro offers superior image quality, field of view, and thermal sensitivity compared to the Axion XM30F . Key differences: Thermal sensor & sensitivity: Axion XQ30 Pro: 384×288 px @ 17 µm , sNETD < 20 mK (professional-grade sensor). Axion XM30F: 320×240 px @ 12 µm. Advantage: The XQ30 Pro provides better image detail, contrast, and low noise levels in challenging conditions. Field of view (FOV): Axion XQ30 Pro: 13.3° x 10° (wider FOV). Axion XM30F: 7.8° x 5.9° . Advantage: The XQ30 Pro offers nearly twice the field of view , improving situational awareness. Magnification & zoom: Axion XQ30 Pro: 2-8x (4x zoom) . Axion XM30F: 3-12x (4x zoom) . Advantage: The XQ30 Pro has a lower base magnification , providing a wider perspective and easier target acquisition.

No, the Axion line does not support interchangeable lenses. It is not possible to replace the lens with a 1x magnification option.

Quick answer Yes, the Axion can be used with eyeglasses, but folding back the elastic eye shade or using the diopter adjustment for direct viewing is recommended. Yes, the Axion can be used with eyeglasses. However, due to its compact design , there are a few considerations: Folding the eye shade: For eyeglass wearers, folding back the edge of the elastic eye shade can help increase the field of view. Diopter adjustment: The Axion features a +/-5 diopter adjustment , allowing you to use the device without eyeglasses while enjoying the full field of view.

The battery charge percentage is only visible in the status bar of the Axion monocular when the display is on. For devices that are off: You cannot see the exact charge percentage. You can check if the battery is charging by observing the LED diode located next to the eyepiece. Additional help: For more details, refer to the user manual .

No, the Axion LRF XQ is designed as a handheld thermal imaging device and is not intended for rifle mounting .

No, the Axion is designed as a handheld thermal imaging device and is not intended for rifle mounting .

The Axion XQ30 Pro has a shorter lens focal length, which results in a shorter detection range. Both devices use the same 384×288 px @ 17 µm sensor, but the XQ30 Pro has a detection range of 1050 m.

No, it is not possible. Please use AXION 2 XQ35 LRF if you need a laser rangefinder.

Yes, all Pulsar products, including the Axion XQ LRF , use a Class 1 Safety laser (standard IEC60825-1:2014), which is harmless to the eyes. Important note: Even though the laser is safe, it’s best to avoid looking directly into the emitting lens of the rangefinder.

The Axion XQ30 Pro does not feature a laser rangefinder (LRF). However, it includes a stadiametric rangefinder , which allows users to estimate the approximate distance to an object of a known size with reasonable accuracy. For a laser rangefinder option: If you need a device with an LRF , consider the Axion 2 LRF models , which come equipped with a built-in laser rangefinder for precise distance measurement.

Follow these steps to update your Axion firmware: Step-by-step instructions: Download the Stream Vision app: Get the app for free from Google Play or the App Store . Connect your Axion to your smartphone or tablet: Ensure a stable connection between your Axion and mobile device. Launch the Stream Vision app: Go to the “My Devices” section. Select your Axion device and press “Check Updates.” Download and unstall the epdate: If your Axion is connected to your phone, enable Mobile Data Transfer (GPRS/3G/4G/5G) to download the update. If your AXIAxionON is listed in “My Devices” but not connected, you can use WiFi to download the update. Complete the update process: Wait for the update to download and install. The device will automatically reboot once the installation is complete. Additional help: For detailed guidance, watch the video instructions .

Quick answer Fold back the elastic eye shade for a wider field of view, or use the +/-5 diopter adjustment to operate the device without eyeglasses. The Axion Key is designed as an ultra-compact, feature-rich device, which may require some adjustments for eyeglass wearers. Tips for comfortable use with eyeglasses: Fold back the elastic eye shade: This increases the field of view, making it easier to see the display. Use the diopter adjustment (+/-5): Adjust the diopter settings to compensate for vision differences. This allows use without eyeglasses while maintaining a full field of view.

The Axion Key does not have an external full-charge indicator when charging directly without a charge base (available as an accessory but not included in the package). How to check the battery status: If the device is turned on: The battery icon in the status bar will display the charge percentage while charging. If the device is off: There is no external indication of full charge. Charging time: Keep the device connected to the wall charger for approximately 1.5–2 hours to fully charge the battery.

If your firmware version is 1.0.26 or higher (e.g., 2.0.09 or 2.0.14 ), an update is not required , and the system may display a message indicating driver incompatibility.

My Telos LRF is not measuring distance correctly. Please take note of the following: Accuracy of measurement and maximum range depend on the reflection ratio of the target surface, the angle at which the emitting beam falls on the target surface and environmental conditions. Reflectivity is also affected by surface texture, colour, size and the shape of the target. A shiny or brightly coloured surface is normally more reflective than a dark surface. Measuring range to a small sized target is more difficult than to a large target. Accuracy of the measurement can also be affected by light conditions, fog, haze, rain, snow etc. Ranging performance can degrade in bright conditions or when ranging towards the sun. When measuring range to a small-sized target located more that 400 meters away, it is recommended that you put your elbow against a solid surface. This is due to possible hand tremors and difficulty hitting the target with the beam at a longer distance.

You need to use the Telos tripod adapter (sold separately). It is equipped with a 1/4″ tripod mount on the bottom plane.

Quick answer The Telos XG50 has higher magnification and a longer detection range , while the Telos XP50 offers better thermal sensitivity and a wider field of view for more detailed imaging. The Telos XP50 and Telos XG50 differ in pixel pitch, thermal sensitivity, magnification, field of view, and detection range. Key differences: Feature Telos XG50 Telos XP50 Pixel Pitch 12 µm 17 µm Thermal sensitivity (sNETD) <20 mK <15 mK Base optical magnification 3.5x 2.5x Field of view (FOV) 8.8° 12.4° Detection range 2300m 1800m Which one to choose? Telos XG50 offers higher base magnification and longer detection range (2300m) , making it ideal for long-distance observation . Telos XP50 provides better thermal sensitivity (NETD <18 mK) and a wider field of view , delivering sharper images and enhanced contrast in challenging conditions .

Quick answer The Telos XP50 has higher resolution, better thermal sensitivity, and a longer detection range , while the Telos XQ35 is more compact, lightweight, and has a wider field of view . The Telos XP50 and Telos XQ35 differ in sensor resolution, thermal sensitivity, magnification, field of view, detection range, and size. Key differences: Feature Telos XQ35 Telos XP50 Sensor resolution 384×288 px 640×480 px Thermal sensitivity (sNETD) <18 mK <15 mK Base optical magnification 2.5x 3x Field of view (FOV) 10.7° 12.4° Detection range 1300m 1800m Dimensions (mm) 224 x 66 x 59 238 x 72 x 62 Weight 570g 670g Which one to choose? Telos XQ35 is more compact and lightweight , with a wider field of view and lower base magnification , making it ideal for broader area scanning . Telos XP50 offers a higher resolution sensor , better thermal sensitivity , and greater detection range , making it better for detailed observation at long distances .

Quick answer Telos monoculars are the only Pulsar Vision devices with upgrade options. Check our upgradeability page for details. The Telos series is our first line of upgradeable monoculars , allowing you to upgrade specific components like the sensor, lens, or add an integrated laser rangefinder—without the need to buy an entirely new device. For details on Telos upgrade options , pricing, and turnaround times, please visit our upgradeability page . Currently, Telos is the only Pulsar Vision device series with technical upgrade options.

Yes, the Telos LRF can be mounted on a tripod, but you will need the Telos tripod adapter (sold separately). Tripod mounting details: The Telos tripod adapter features a 1/4″ tripod mount , located on the bottom plane of the adapter. Once attached, it allows for stable hands-free use of the Telos device. See detailed mounting instructions here .

Quick answer The device’s warranty remains unchanged, but upgraded parts come with a new three-year warranty . Upgrading your Telos device does not extend the warranty for the entire device. However, you will receive a renewed three-year warranty for the upgraded parts.

Simply hand your device over to your dealer or distributor, and they will take care of the shipping process for you.

Here’s how the Telos Upgrade process flows step by step: Decide on your upgrade – Choose the parts you’d like to upgrade. Contact your local dealer or distributor – Reach out to get a quote for the upgrade. Hand over your device – Give your device to your dealer or distributor. Upgrade in progress – Your device will be sent to the manufacturing facility for the upgrade. Receive your upgraded device – Once the process is complete, your upgraded Telos device will be returned to you.

We aim to complete the upgrade process as quickly as possible. However, you should plan for a 30-day turnaround time for your device.

The upgrade system is about boosting and improving your Telos, so downgrading your monocular is not possible .

The laser rangefinder (LRF) cannot be removed from the Telos LRF XG . However, an upgrade option is available for adding an LRF to certain models. If you prefer a version without a laser rangefinder, consider the Telos XG model.

The upgradeability concept and possibility are only applied to Telos thermal imaging monoculars . At the moment, the Oryx LRF line does not have this option.

Yes, the Telos LRF is designed for both left- and right-handed users , allowing comfortable operation with either hand.

When handing your device to the dealer, only bring the monocular itself and, if available, the carrying case . There’s no need to include the charger, battery, or other accessories. The dealer will take care of further packing and shipping.

Quick answer The Telos LRF uses a 6400 mAh Li-Ion LPS 7i battery , which can be charged via wireless induction charging (remove battery cap) or USB Type-C connection . The Telos LRF is powered by a LPS 7i Li-Ion battery pack with a capacity of 6400 mAh . Charging options: Wireless charging: Use a standard wireless induction charger . Important: Remove the battery cap before charging. Wired charging: Connect the battery directly to a network adapter via the USB Type-C port .

Quick answer Replaced parts are recycled or disposed of by Pulsar and cannot be retrieved, even if the upgraded device is returned. Once your Telos device is upgraded, the replaced parts become the property of Pulsar. These parts are either responsibly recycled or disposed of. If you choose to return the upgraded device according to the terms and conditions, you’ll receive a refund for the amount you paid. However, it won’t be possible to retrieve the old parts.

Quick answer Potential upgrades include s ensor, l aser rangefinder, and o bjective lens. The parts of your Telos device that can be upgraded depend on the specific model. Potential upgrades include: Sensor Laser Rangefinder (LRF) – if your current model does not have an integrated LRF Objective Lens Be sure to check the upgrade options available for your specific Telos model here .

You will receive an invoice by email once your device has been processed and upgraded at our manufacturing facility. The invoice will be sent along with the upgraded device.

All Telos models, except the Telos LRF XL50 , are eligible for an upgrade. To check the full list of eligible models and upgrade options, please refer to the Telos upgrade map .

Anyone who owns a Telos device that qualifies for an upgrade can participate in the Upgrade Program.

What does it mean? Telos is the first thermal imaging line designed for technical future upgrades . You can enhance key components like optics or sensors , ensuring your device stays up to date with the latest technology. Plus, for non-LRF models, the upgradeability option allows to add a laser rangefinder.

The minimum focusing distance of the Telos XG50 is 5 meters .

The minimum focusing distance of the Telos XP50 is 5 meters .

The minimum focusing distance of the Telos XQ35 is 5 meters .

It uses Lynred thermal sensor (France) 640×480 pixels @ 12 um (NETD less than 40 mK).

The Telos XQ35 is equipped with a Lynred thermal sensor (France) featuring: Resolution: 384×288 pixels Pixel Pitch: 17 µm Thermal Sensitivity (sNETD): <

Right now, Telos offers only 35 mm and 50 mm lens options. Interchangeable lenses aren’t available separately as accessories or spare parts. Any future updates will be part of the Upgradable Device program .

No, the Axion 2 XQ35 cannot be equipped with a rangefinder. Alternative models with a rangefinder: If you need a laser rangefinder (LRF), consider the Oryx LRF or the Telos LRF series.

The Helion 2 Pro is a purely handheld device that cannot be mounted on a riflescope.

Yes, you can charge your Helion 2 by connecting it via the supplied USB cable to a 12V car adapter . Recommendation: Use a car adapter with an output of 2A for optimal charging speed. Adapters with lower output will result in longer charging times.

It is not possible to use replaceable Helion lenses with the Helion 2 Series .

It is not possible to use replaceable Helion lenses with the Helion 2 XP50 Pro .

The calibration sound in the Helion 2 is louder because it uses an alternative sensor . This is not a defect and does not affect device performance. Options for reducing noise: It is not possible to make the sound quieter. For complete silence, we recommend using the manual silent mode available in the device settings.

Quick answer The Helion 2 XP Pro offers superior thermal sensitivity (NETD < 25 mK) and an F50/1.0 improved objective lens , enhancing image clarity and detection in extreme conditions. The Helion 2 XP Pro offers enhanced temperature sensitivity and an improved objective lens for superior image quality. Key differences: Thermal sensitivity: Helion 2 XP Pro: Extreme thermal sensitivity , allowing detection of the smallest temperature differences. Helion 2: Standard thermal sensitivity. Advantage: The XP Pro provides better contrast and detail , even in low-contrast conditions (rain, fog, high humidity). Improved objective lens: Helion 2 XP Pro: F50/1.0 objective lens with enhanced thermal energy transmissivity for a clearer image. Advantage: Better light transmission results in brighter and more detailed thermal images . Full specifications: For a detailed comparison, check the Helion 2 XP Pro Specifications .

Quick answer The Telos LRF XP50 features a more sensitive sensor (NETD <18 mK), a built-in 1000m laser rangefinder, 64 GB storage, dual-band Wi-Fi, USB Type-C, and a reinforced rubberized body , making it a more advanced option than the Helion 2 XP50 Pro . The Telos LRF XP50 offers several upgrades over the Helion 2 XP50 Pro , including a more sensitive sensor, built-in rangefinder, and enhanced connectivity. Key differences: Thermal sensor & sensitivity: Telos LRF XP50: 640×480 px @ 17 µm , s NETD < 15 mK (ultra-sensitive sensor for high-contrast images in harsh conditions). Helion 2 XP50 Pro: 640×480 px @ 17 µm . Advantage: The Telos LRF XP50 provides better contrast and detail, even in extreme weather conditions . Built-in laser rangefinder (LRF): Telos LRF XP50: Yes , with a measuring range of 1000 m . Helion 2 XP50 Pro: No LRF included . Advantage: The Telos LRF XP50 integrates a laser rangefinder for precise distance measurement. Internal memory: Telos LRF XP50: 64 GB storage . Helion 2 XP50 Pro: 16 GB storage . Advantage: The Telos LRF XP50 offers 4x more internal storage for video and images. Connectivity & ports: Telos LRF XP50: Dual-band Wi-Fi (2.4 GHz / 5 GHz) for stable connections, USB Type-C. Helion 2 XP50 Pro: Single-band Wi-Fi (2.4 GHz), Micro-USB. Advantage: The Telos LRF XP50 provides faster wireless connectivity and modern USB Type-C charging . Build & design: Telos LRF XP50: Rubber-armored reinforced...

Yes, the Telos LRF can be mounted on a tripod, but you will need the Telos tripod adapter (sold separately). Tripod mounting details: The Telos tripod adapter features a 1/4″ tripod mount , located on the bottom plane of the adapter. Once attached, it allows for stable hands-free use of the Telos device. For detailed mounting instructions, click here .

Yes, the Telos LRF can be mounted on a tripod, but you will need the Telos tripod adapter (sold separately). Tripod mounting details: The Telos tripod adapter features a 1/4″ tripod mount , located on the bottom plane of the adapter. Once attached, it allows for stable hands-free use of the Telos device.

The laser rangefinder (LRF) cannot be removed from the Telos LRF XP50 . However, an upgrade option is available for adding an LRF to certain models. If you prefer a version without a laser rangefinder, consider the Telos XP50 model.

Telos LRF XP50 uses Lynred thermal sensor (France) 640×480 pixels @ 17 um (NETD less than 18 mK).

Yes, the clip can be installed both on the left or on the right side of the Oryx LRF housing. You just need to use the hexagonal spanner, supplied with the device, and secure the clip with the screw.

No, the Oryx LRF is designed as a handheld thermal imaging device and is not intended for rifle mounting .

Compared to AXION XG35 Compact, Oryx LRF XG35 has the following advantages: Powerful next-gen built-in laser rangefinder featuring 1500 m measuring distance . AMOLED display with higher resolution – 1024×768 pix . ORYX LRF XG35 is the first Pulsar monocular with a digital image stabilization feature . Image stabilization eliminates motion blur and the effects of shaky hands, reduces eye strain, and improves comfort during prolonged use, especially on moving platforms like vehicles or boats, by keeping the image steady despite external motion . ORYX LRF XG35 guarantees up to 12 operating hours thanks to the dual battery system, combining an integrated internal battery and a removable external battery APS5. Please note that the actual operating time depends on the intensity of using Wi-Fi, video recorder, laser rangefinder, and other features . 9 color palettes (additional Green color palette ). Improved protection rating – IP67 – which means that Oryx LRF is both water and dust-resistant. Modern, functional design : The Oryx LRF has an ambidextrous, symmetrical housing design, ensuring one-hand operation . The removable belt-clip and hand strap can be attached to either side of the housing allowing users to customize the device to their preferences. Meanwhile, the focusing wheel is placed next to the eyepiece, allowing users to focus the image with the same hand that’s holding the monocular. Thermal Imaging Monoculars Common…

Oryx LRF XG35 monoculars use a new-generation professional-grade, European-made thermal imaging 12-micron 640×480 pixel thermal sensor which provides high-definition image quality.

Quick answer Thermal attachments are export-sensitive items, especially if traveling outside the EU. Import licenses may also be required depending on the destination country. Thermal attachments are classified as dual-use items, making them export-sensitive if transported outside the EU. Additionally, some countries may require you to apply for an import license upon entry. To ensure compliance, it’s recommended to contact the customs service of your destination country to confirm any restrictions or requirements regarding the import of thermal devices as personal belongings.

All Pulsar digital and thermal attachments are designed to withstand a maximum shock resistance of 6000 Joules. Before using them with the SCAR 17s or similar high-recoil rifles, ensure that your rifle’s cartridges do not exceed this value. This will help maintain the attachment’s performance and durability.

If your attachment is not holding zero, follow these steps to resolve the issue: Update firmware: Verify that your attachment is running the latest firmware version. Click here to check and update if necessary. Correct installation: Ensure the attachment is securely and properly mounted on your rifle. Loose installation can affect zero retention. Zeroing procedure: Double-check that you have followed the zeroing procedure outlined in the user manual.

Yes, the attachment offers three zeroing profiles, allowing you to use it with various rifles. For more detailed instructions, refer to the user manual.

No, Krypton is not outfitted with a tripod mount.

Quick answer Yes, user zeroing profiles are preserved after a firmware update. Yes, when updating the attachment’s firmware, all user zeroing profiles are securely retained. This ensures that your customized settings remain intact, eliminating the need to reconfigure them after an update.

Quick answer Yes, the Krypton 2 can be used on air or pellet guns, as long as the cartridges’ energy does not exceed 6000 Joules. Yes, the Krypton 2 is compatible with air and pellet guns. It features a maximum shock resistance of 6000 Joules, so ensure your cartridges’ energy does not exceed this value. Proper installation is also essential for safe and effective use.

Quick answer No, the PSP adapter must be removed to use the 3x20B monocular with the attachment. No, it’s not possible to use the 3x20B monocular without first removing the PSP adapter. This is required to ensure proper compatibility and functionality when attaching the monocular.

Quick answer Yes, the Krypton 2 can be mounted on a Picatinny rail using the PSP-V adapter. Yes, the Krypton 2 is compatible with Picatinny rails when paired with the PSP-V adapter. This setup allows you to mount the Krypton 2 in front of optical attachment lenses on hunting and sporting weapons, including those based on MSR (Modern Sporting Rifles) and AR-15 platforms.

Quick answer Yes, the Krypton 2 can be used as a handheld monocular with the 3x20B monocular, which is sold separately. Yes, the Krypton 2 is versatile and can function as a handheld monocular. To use it in this mode, you will need the 3x20B monocular accessory. Please note that this item is sold separately and is not included with the Krypton 2.

Quick answer Yes, you can power the attachment using a 12V car adapter with a 5V/2A output. Yes, the attachment can be powered using a 12V car adapter as long as it features a 5V/2A output. This makes it convenient for use during outdoor trips or in vehicles. Always ensure that the adapter meets the recommended specifications to avoid any operational issues.

Quick answer No, the Krypton attachment does not require zeroing; you only need to zero your day sight. No, there is no need to zero the Krypton attachment. Instead, you only need to zero your day sight for accurate performance. Ensure that the Krypton is installed correctly according to the user manual for optimal results.

Quick answer Yes, the attachment supports wireless remote control. Yes, the attachment is compatible with a wireless remote control, allowing for convenient operation. To ensure full functionality, make sure your device is updated with the latest firmware. For more information, refer to the remote control setup guide or check the latest firmware updates .

Quick answer Check the attachment’s installation, the PSP adapter, your rifle’s zeroing, and consider using the display calibration function. If you’re having issues with the point of impact, follow these steps: Attachment installation: Ensure the attachment is installed correctly and that you’re using the appropriate PSP adapter and insert ring. Rifle zeroing: Confirm that your rifle is properly zeroed. Display calibration: Use the display calibration function to fine-tune performance. Refer to the user manual for detailed instructions. These checks can help address and resolve point-of-impact issues effectively.

Quick answer Thermal riflescopes are export-sensitive and may require an import license. Check with the customs service of your destination country for details. Thermal riflescopes are classified as dual-use items , which means they are export-sensitive if taken outside the EU. Additionally, some countries may require you to apply for an import license when entering with such equipment. To avoid any issues, it’s important to contact the customs service of your destination country to check if there are any specific restrictions for importing thermal riflescopes as personal belongings.

If your riflescope is not holding zero, please check the following: Firmware update : Ensure your riflescope is running the latest firmware version. Click here to check for updates. Installation : Verify that the riflescope is properly and securely mounted on your rifle. Zeroing procedure : Confirm that you have followed the correct zeroing procedure as outlined in the user manual.

The recommended torque setting for the mounting rings to install the Thermion Duo is up to 2.5 Nm .

Yes, the Thermion Duo riflescope is compatible with the Bluetooth remote control. Click here to find out how to activate wireless remote control.

Quick answer “DUO” refers to the riflescope’s multispectral capability to display digital and thermal images, including simultaneous viewing with PiP mode. “Duo” indicates that the riflescope has multispectral functionality , allowing it to produce both digital and thermal images . Additionally, both image types can be viewed simultaneously using the Picture-in-Picture (PiP) mode, with one image displayed on the main screen and the other in the PiP window.

Quick answer No, external rangefinders cannot be installed, but the riflescope includes a built-in stadiametric rangefinder for manual distance measurement. No, the riflescope does not support the installation of an external laser rangefinder. However, it features a stadiametric rangefinder , which allows for manual measurement of an approximate distance to an object. For more details, click here.

No, the riflescope does not allow installing an external rangefinder. It features a stadiametric rangefinder for approximate distance measurement. The image of the Thermion DUO digital channel has become black and white. When illumination level goes down, the digital channel automatically switches to black-and-white mode to reduce color noise. Move the riflescope to a location with sufficient light level for a color image.

IR illuminators are not compatible with the Thermion Duo because the digital channel is specifically designed for daytime use.

Yes, Thermion Duo can be used on air/pellet guns. Please make sure you follow all installation instructions. Thermion Duo features a max. shock resistance of 6000 Joules. Please check this value for your cartridges.

When the illumination level drops, the riflescope’s digital channel automatically switches to black-and-white mode. This adjustment helps reduce color noise in low-light conditions. To restore the color image, move the riflescope to an area with sufficient lighting.

Quick answer The digital and thermal channels must be zeroed separately. Follow the instructions to ensure accuracy. The riflescope requires separate zeroing for the digital channel and the thermal imaging channel . This ensures accuracy for both modes of operation. If one of the channels is not properly zeroed, you will not be able to hit your target. Please follow the instructions to complete the zeroing process for both channels.

You need to zero the digital and thermal imaging channels separately. If zeroing is not performed in one of the channels, you will not be able to hit the target.

Yes, but you need to update your riflescope’s firmware to enable compatibility with the Stream Vision Ballistics app. How to Update Firmware: Follow this Quick Guide to Firmware Installation .

The recommended torque setting for mounting rings to install the Thermion 2 riflescope is up to 2.5 Nm .

Yes, the Thermion 2 riflescope is designed for use both day and night , and it performs reliably in various weather conditions, including fog, rain, and mist.

Quick answer Use 30 mm compatible rings. Choose sturdy, low-profile rings, or consider Innomount mounts designed for Pulsar riflescopes. The Thermion 2 riflescope is compatible with all types of 30 mm mounting rings and mounts . While there are no specific recommendations, here are some key considerations: Use high-quality rings that are sturdy and reliable. Opt for rings that sit as low as possible to facilitate easier zeroing. Consider Innomount mounts, as this company produces mounts specifically designed for Pulsar riflescopes. Ensure the rings are suitable for the dimensions of the Thermion 2 riflescope. Taking these factors into account will help you choose the best mounting option for your riflescope.

Thermion 2 XP50 has NETD lower than 25 mK. Thermion 2 XQ38 and XQ50 feature a 384×288/17um sensor with NETD lower than 40 mK. It also features newly developed fast aperture germanium optics F/1.0 with improved heat energy transmissivity.

Yes, the Trail 3 LRF does have Recoil Activated Video Recording. Three sensitivity levels for recoil detection allow you to personalize the riflescope settings.

The scope is supplied with two sets of LPS 7i batteries. The battery is quick-replaceable. The device can also be powered by an external power source.

Spare parts can be ordered through a Pulsar official distributor in your country.

Spare parts can be ordered through a Pulsar official distributor in your country.

Please make sure that the scope is installed correctly and that the mount is securely fastened. Also, strictly follow the zeroing instructions recommended by the manufacturer.

The scope is mounted using a Weaver rail. Available options: Trail 3 LRF XQ50 with Weaver N mount, Weaver SQD mount, or Weaver LQD mount. The scope can also be supplied without a mount.

The Trail 3 LRF features a new monoblock housing design and next-generation sensor with exceptional sensitivity (sNETD less than 15 or 18 depending on model). It includes bilateral focusing mechanism, integrated ballistic calculator, redesigned circular Picture-in-Picture mode, and is powered by the high-capacity LPS 7i battery.

Yes, the Talion riflescope can safely be used on air or pellet guns. However, please ensure you: Follow the detailed installation instructions here . Confirm that your cartridges do not exceed the Talion’s maximum shock resistance of 6,000 Joules .

Yes, you can use Talion in any weather conditions (fog, rain, mist etc.), night and day. My image is blurry or is out of focus. Please adjust the diopter on the eyepiece to see display icons clearly, adjust the lens focus, do image calibration, choose the most suitable amplification level, go through different color modes, and adjust display contrast and brightness keeping them at similar levels.

To install the Talion riflescope, use one of the following special mounts : Weaver U Weaver USQD Weaver LQD For detailed installation instructions, please refer to the guide available here.

Quick answer Key Talion features include a multi-point mount, lightweight housing, three sensitivity levels, 9-hour battery life, rapid battery extraction, and Stream Vision 2 compatibility. The Talion riflescope offers several highlights designed for convenience and performance: Multi-Point Prism Mount : Ensures precise positioning on your rifle for optimal comfort and accuracy. Compact Design : Makes Talion ideal for active hunts, especially stalk hunting. Lightweight Magnesium Alloy Housing : Combines durability with portability. Three Sensitivity Levels : Choose from Normal, High, or Ultra to enhance performance in different conditions. Long Battery Life : Operates for up to 9 hours on a single charge. Quick Battery Extraction : Features a rapid extraction mechanism for easy and efficient battery replacement. Stream Vision 2 Compatibility : Enables connection with the app for additional features like remote control and media sharing. For a full list of features, click here .

The recommended torque setting for installing the Talion riflescope is 4 Nm (35.4 in-lbs) .

Quick answer The Talion XQ35 Pro offers higher base magnification (2.5x), better performance in poor weather, and shorter detection range (1,350m). The Talion XG35 excels at longer ranges and is suited for drier conditions. The main differences between the Talion XQ35 Pro and Talion XG35 models include: Base magnification : Talion XQ35 Pro: 2.5x Talion XG35: 2x Sensor size and sensitivity : Talion XG35: Features a 640×480 @ 12 µm sensor , ideal for slightly longer ranges. Talion XQ35 Pro: Equipped with a 384×288 @ 17 µm sensor with a <25 NETD , offering clearer images in tough, humid conditions. Detection range : Talion XG35: 1,750 meters Talion XQ35 Pro: 1,350 meters Click value : Talion XG35: 21 mm Talion XQ35 Pro: 18 mm The Talion XG35 is better suited for dry weather and slightly longer ranges, while the Talion XQ35 Pro performs better in poor weather conditions and at shorter ranges. For a full comparison of specifications, click here .

Major differences: objective lens aperture, magnification ratio, sensor size, detection range, click value and click range.

Both models feature very similar specifications; however Thermion 2 LRF Pro has a laser rangefinder with max. range 800m.

Quick answer The Thermion 2 LRF 60 excels with a higher focal length of the lens, increased base magnification, and new eyepiece optics. The Pulsar Thermion 2 LRF 60 line has significant advantages compared to previous Thermion 2 models. The new series comes with: Focal length of the lens increased to 60 mm, Increased base magnification compared to previous models, Wide-angle eyepiece with extra-long 65 mm eye relief that’s safe with high-caliber ammunition, Smaller click value for enhanced zeroing precision. To compare all technical specifications, click here .

The Thermion 2 LRF XL50 uses the new 1024×768 @ 12 um sensor providing high definition image quality. It provides the widest FOV among Thermion 2 models at 14×10.5 degrees, allowing optimal field of view/magnification ratio even at high zoom levels up to 14x.

Yes, you can use Trail 2 LRF in any weather conditions (fog, rain, mist etc.), night and day.

The recommended clamping force is up to 2-3 Nm. Please note that applying thread sealant is very important. My Trail 2 LRF is not measuring distance correctly. Accuracy depends on reflection ratio of the target surface, angle of the emitting beam, and environmental conditions. Measuring a small sized target is more difficult. Accuracy can also be affected by light conditions, fog, haze, rain, or snow.

To use the Stream Vision Ballistics app with your Trail 2 LRF, follow these steps: Update your riflescope’s firmware: Firmware updates are required to enable compatibility with the Stream Vision Ballistics app. Watch this Quick guide to firmware installation . Ensure you have the latest version of the app: Download or update the Stream Vision Ballistics App from the Google Play Store or App Store .

Quick answer Turn on WiFi on your Pulsar device, update the Stream Vision app, check the WiFi password, enable GPS on your phone, and repeat the connection procedure. If your Pulsar device isn’t connecting to your phone, follow these steps: Activate WiFi on your Pulsar device: Ensure WiFi is turned on. A WiFi icon with a question mark should appear in the device’s status bar. Update the Stream Vision app: Make sure you’re using the latest version of the Stream Vision app. Download or update it from Google Play or the App Store . Verify the WiFi password: Ensure the password on your Pulsar device matches the one entered on your phone. The default password is 12345678 (if unchanged). To change the password, navigate to WiFi Settings on your Pulsar device. To reset it, go to General Settings > Default Settings. Enable Location (GPS): Make sure your phone’s location services (GPS) are enabled. Repeat the connection procedure: Restart both your Pulsar device and smartphone, then follow the connection steps again.

No, Stream Vision is specifically designed for mobile devices and is not compatible with PCs or Macs.

Quick answer Download Stream Vision from Google Play (Android) or the App Store (iOS). Compatible with Android 7+ and iOS 13+. To install Stream Vision on your phone: Download the app: For Android devices, download it from Google Play . For iOS devices, download it from the App Store . Compatibility requirements: Android: Version 7.0 and higher. iOS: Version 13.0 and higher.

No, Stream Vision 2 is specifically designed for mobile devices and cannot be installed on PCs or Macs.

No, connection to PC is only for transferring files and charging. Use Stream Vision app to stream video. My device will not connect to my phone. Make sure you are using the latest Stream Vision version. Turn on WiFi in your device. Switch to 2.4 GHz WiFi bandwidth. Turn on GPS/Location on your mobile device. Turn off and on both devices and retry. Try turning on Flight mode before connecting. My phone will not stay connected to a Pulsar device. Make sure GPS/Location is on. Try Flight mode on iOS. Turn off other strong WiFi networks. Turn off Switch to mobile data option on Android. For Android, allow all app features in phone settings. For iOS 14/15, enable Local network in app permissions. My phone is asking for a password or will not accept the password. Default password is 12345678. Check and change it in WiFi Settings menu of your device. To reset, go to General settings > Default settings. Videos cannot be downloaded from the Stream Vision app to my phone. Make sure your device is connected to the phone. Video files saved to Android phone gallery cannot be played. Download file from device to Stream Vision app. Disconnect device from app. Turn on mobile data on your phone. Share the file via an external app such as WhatsApp or Telegram. File download takes too long or is interrupted. Make sure the phone is not trying to connect to another WiFi network. Keep the distance between device and smartphone within 0.5-2 meters. I cannot share my videos via WhatsApp or Facebook. Make sure mobile data is turned on in your device. Alternatively, disconnect your Pulsar device from your phone and use your WiFi network to share files.

No, Stream Vision is exclusively compatible with products from the Pulsar and Yukon brands. Third-party devices are not supported.

Quick answer Visit the Firmware update page or go to “Settings” > “Device” in Stream Vision to check for updates. To check for firmware updates, follow these steps: Use the Firmware update link: Visit the Firmware update page to see the latest updates for your device. Check through Stream Vision: Open the app and go to “Settings” > “Device.” Select your product and click on “Check for Updates.” If an update is available, you will receive a notification and can proceed with the download. Enable Automatic Download (Optional): If “Automatic update download” is enabled, updates will be downloaded automatically without requiring user interaction. Note: Update installation must be performed manually, even if the update is downloaded automatically.

Quick answer Activate WiFi on your Pulsar device and phone, connect to the network with the device name, and ensure the passwords match. Launch Stream Vision to complete the connection. Follow these steps to connect your Pulsar device to your smartphone: Activate WiFi on your Pulsar device: Turn on WiFi on the device. The WiFi icon in the status bar will blink, and a question mark will appear next to it. Enable WiFi on your smartphone: Go to your phone’s WiFi settings and activate WiFi. Ignore any messages such as “weak signal” or “no internet connection.” Connect to the Pulsar device’s network: Find the network with your Pulsar device’s name (includes the device name and the last 4 digits of its serial number). Enter the WiFi password you have set on the Pulsar device. Ensure the passwords match to establish the connection. Tap “Connect.” Verify the connection: Once connected, the WiFi icon on your Pulsar device’s status bar will display a phone symbol, indicating a successful connection. Launch Stream Vision: Open the Stream Vision app on your phone. All main menu icons, including the viewfinder, should now be active.

Stream Vision only works in the horizontal (landscape) format.

Quick answer Stream Vision works with most Android phones, but stability is not guaranteed on devices without Google Play or Google services. Stream Vision is compatible with most Android smartphones. However, if your phone does not support Google Play or Google services , stable operation of the app cannot be guaranteed. Non-compatible models include: Huawei P40 / P40 Pro Huawei Mate 40 / Mate 30 /

Unfortunately, Pulsar devices do not have a GPS module or an IP tracking system for locating lost or stolen devices. What you can do: Send the serial number of your stolen device to support@pulsar-vision.com . Our service center will notify you if the device is ever returned for repair.

If you experience an error during a firmware update, ensure the following: Update Stream Vision: Verify you have the latest version of the Stream Vision app from Google Play or the App Store . Ensure sable connection: Ensure your mobile connection is stable throughout the download process. Disconnect from device: Make sure your phone is disconnected from the Pulsar device while downloading the firmware.

To ensure your device is compatible with Stream Vision 2, refer to the compatibility table available here .

Quick answer Download Stream Vision 2, connect your Pulsar device, download the firmware, and update the device. Use mobile data if the device is connected or WiFi if it isn’t. Follow these steps to update your Pulsar device’s firmware: Step-by-step instructions: Download the Stream Vision 2 App: Install the app from Google Play or the App Store free of charge. Connect your Pulsar device to your phone: Refer to the connection guide for detailed instructions. Launch the app: Open Stream Vision 2 and go to the “Settings” menu. Check for updates: Select your connected Pulsar device and press “Check for updates.” Download the update: If your Pulsar device is connected to your phone, use Mobile Data (GPRS/3G/4G/5G) to download the update. If the device is not connected but listed in the “Device” menu , you can use WiFi to download the update. Update your device: Once the update is downloaded, press “Update Device” and wait for the process to complete. The Pulsar device will restart automatically once the installation is finished.

Go to WiFi Settings > Access level setup menu item of your device to switch from Guest to Owner mode.

To determine if your device is compatible with Stream Vision 2 , please refer to the Stream Vision Compatibility Table . This table provides a complete list of devices supported by Stream Vision 2.

Quick answer Stream Vision 2 includes real-time video viewing, remote device control, a media gallery, firmware updates, free cloud storage, and a news feed. The Stream Vision 2 app offers the following key features: Video and photo gallery: Access and manage your media files directly from the app. Real-time remote viewing: Stream live video from your Pulsar device to your smartphone. Remote device control: Adjust settings and control your Pulsar device remotely via the app. Firmware updates: Easily update your Pulsar device’s firmware through the app. Free Cloud storage: Enjoy free space in the Stream Vision 2 cloud for storing media files. News feed: Stay updated with the latest news, updates, and information about Pulsar devices and features.

The Stream Vision 2 app may not be available for installation on some phones due to noncompliant technical characteristics of the device. Solution: Try installing the app on an alternative phone that meets the app’s technical requirements.

Quick answer Update the Stream Vision 2 app to the latest version via the Google Play Store to resolve the issue. If the Stream Vision 2 app closes unexpectedly on your Android device, the issue can likely be resolved by updating the app to the latest version. Solution: Open the Google Play Store on your Android device. Search for Stream Vision 2 and check for updates. Download and install the latest version of the app.

Yes, the scope is equipped with a built-in ballistic calculator. Please use the mobile application SV Ballistics to configure and adjust the ballistic calculator settings.

Quick answer Turn on Bluetooth on your riflescope and smartphone, use the Stream Vision Ballistics App to connect, and enter the pairing code shown on the riflescope screen. To pair your riflescope with the app, follow these steps: Activate Bluetooth on the riflescope: Turn on the Bluetooth module and select Bluetooth Pairing in the menu. Enable Bluetooth on your smartphone: Go to your phone’s Bluetooth settings and turn it on. Connect using the Stream Vision Ballistics App: Open the app and navigate to the Devices tab. Tap “Connect Device” and select your riflescope from the list of available devices. Click “Connect.” Enter the pairing code: A password will appear on the riflescope screen. Enter this code in the app within 15 seconds to complete pairing. Verify connection: A blue Bluetooth icon next to the riflescope name in the app confirms a successful connection. For a detailed procedure, refer to the Thermion 2 LRF XP50 Pro Manual .

Yes, the ballistic calculator is available, but it is offered as a separate app . For more details and to download the app, visit the Stream Vision Ballistics App Page .

Please input data manually.

You can download the newest version of the Stream Vision Ballistics app here: For iOS devices : Download on the App Store For Android devices :

You can access detailed instructions for the Stream Vision Ballistics app here: For iOS devices: iOS Instructions For Android devices: Android Instructions Video Guide: Watch this step-by-step video guide for the Stream Vision Ballistics app: Stream Vision Ballistics Video Tutorial .